28-Day Intro to Pole Program – Terms and Conditions

By purchasing and/or participating in The Pole Room’s 28-Day Intro Program, you agree to the following terms and conditions:

1. Program Inclusions

The program provides access to:
• One (1) 4-Week Beginner Course (attended in consecutive weeks).
• One (1) 8-Session Flexi Pass to attend regular classes.
• Unlimited Practice Sessions for the duration of the program.
• One (1) Live Orientation Session.
• Bonuses as defined at the date of purchase. Bonuses may be delivered online or through the Orientation Session and are not subject to the 28-day validity period, meaning you may keep them beyond the duration of the program.

2. Eligibility
• The 28-Day Intro Program is reserved for new students who are getting started on their pole journey.
• Existing or returning students may not be eligible to participate and should speak with the studio team about alternative options.

3. Validity Period
• The program is valid for 28 consecutive days beginning from the official intake start date, not the date of purchase.
• All program inclusions (excluding bonuses) must be used within this 28-day period.
• Unused sessions, classes, or practice bookings cannot be rolled over, refunded, or transferred.

4. Purchase for Future Intakes
• You may purchase the program in advance for a future intake.
• If you do this, the inclusions of the program may change to reflect what is offered in that intake.

5. Injury Hold Policy
• In the event of an injury, we will hold your program for up to 6 months from the original intake start date.
• Medical evidence may be requested to approve the hold.

6. Booking Classes
• Once your account has been created and the program is paid in full, you can begin booking classes one week out from your intake start date through the TPR Bookings App.
• It is the student’s responsibility to manage their bookings, including class cancellations.
• Read class descriptions carefully to understand the class type and level.
• Our classes have limited availability.
• Cancellation and no-show fees may apply if you cancel late or fail to attend a booked session.

7. Intake Caps
• We cap intakes based on our ability to deliver.
• If an intake reaches capacity, we will close it, and you will no longer be able to complete the check-out for that intake.

8. Orientation
• Orientation is compulsory.
• If you cannot attend the group Orientation, you must arrange another time directly with your coach.

9. Conduct
• The Pole Room promotes an inclusive, supportive environment. Respectful behaviour towards staff and participants is required at all times.
• The Pole Room reserves the right to suspend or cancel access if behaviour is deemed unsafe, disrespectful, or disruptive.

10. Results and Outcomes
• Results from the 28-Day Intro Program may vary from person to person.
• Your progress depends on your individual effort, consistency, and how you show up during the program.

11. Transfers and Refunds
• The program is non-refundable and non-transferable.
• No extensions will be granted except in exceptional circumstances at the sole discretion of The Pole Room.

12. After the 28 Days
• On completion, you will have the option to continue with a membership or other programs at The Pole Room.
• Ongoing access is not included in the Intro Program (excluding bonuses).

⸻

✨ By joining The Pole Room’s 28-Day Intro Program, you’re not just starting classes — you’re taking the first step in an exciting journey of growth, fun, and confidence. We’re here to cheer you on, celebrate your wins, and support you on your pole journey.