We sure do! Speak to our team about our flexible payment options upon signing up.
By completing this form, you agree to our privacy policy. We don’t spam.
We sure do! Speak to our team about our flexible payment options upon signing up.
Use the contact form above to send through an enquiry to our highly responsive team.
When possible we will reply via SMS.
You can view your active passes, and how many sessions you have remaining, from the My Account tab on the app.
Purchases are sorted by activity/inactivity, and show the following details:
From the My Account tab you can also view past and upcoming bookings, your current account balance and your purchase history.
If you need to change your password, or simply can’t recall it, you should request a password reset email through the Login screen—this allows you to establish a new password for your account. If unable to reset password please view this article here for a more detail guide.
When you make a purchase in the studio or on the app, you will be sent a receipt from the studio to your inbox associated with the email address you used to buy. Please check your junk or spam if you don’t receive one.
It’s important that money is always available in the account linked to your membership. Failure to have funds available in your account for scheduled direct debits payment will incur $15 admin fee.
Our app allows you to book and pay for services directly from your smartphone. You can add multiple credit cards to the app and choose which one you want to use while checking out. Members will always need to have at least one primary credit card on file. This primary card is usually linked to your scheduled direct debit payments. If you need to update or remove your primary payment card please contact us directly.
We accept Cash, Visa & Mastercard. When making a purchase via card your details are saved on your account for future purchases or membership payments. We also accept ZipPay – Own it now, pay later! Zip Pay can be done in the studio or over the phone.
Memberships require a direct debit from your primary cards saved details. We also require a BSB & Acc Number for the selected card as a backup payment option if the card is lost, stolen or expired.
You can add multiple credit cards to the app and choose which one you want to use while checking out, but you will always need to have at least one primary credit card on file. If you need to update or remove your primary payment card please contact us directly.
To cancel your membership simply email [email protected] with the same email you signed up with.
All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. 7 days notice is required to suspend your membership. The 7 day period will start once your signature has been received and cannot be backdated.
When your account is suspended it becomes inactive and sessions cannot be used. Accrued session expiration times are frozen to ensure they do not expire and will be available when you return. All suspensions require a return date.
All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. 28 days notice is required to cancel your membership. The 28 day cancellation period will start once a cancellation form has been completed and received. Forms cannot be backdated. Fortnightly debits will occur as normal during the 28 day cancellation period. When your account is cancelled your account will remain ‘active’ for 30 days. During this time any remaining sessions can be used at the studio.
Membership upgrades are available at any time. Membership downgrades require a membership cancellation.
All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. A 7-day cooling off period applies from the date your membership is activated
Signed contract agreements can be viewed in the app in the client’s Account Details screen.
To print electronic confirmation of a contract, sign in to The Pole Room consumer mode online using your app login details. Under the ‘Account’ tab you will find your contract(s) within the Autopay section.