Store Returns Form | Pole Dancing | Aerial Classes

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If you are not 100% happy with your purchase at The Pole Room then you are welcome to return or exchange any item within 30 days of delivery. Complete this form to begin the process

Please read through each item carefully and click 'Yes' to confirm you understand. All items in this list are part of our Returns Policy.
All items must be returned unused and in perfect condition.
- Yes
Its must be sent back to our warehouse in Melbourne, Australia. Please do not send your purchase back directly to the manufacturer.
- Yes
If you are returning by post you will be responsible for the shipping fee on sending the item(s) back to us.
For exchanges, we will cover the shipping costs to send the new item(s) BACK out to your address. Please note; we accept in-person returns to any of our studio locations around Melbourne.
- Yes
After we have provided you with the return address, you will need to return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
- Yes
Return/exchange broken or defective item(s): In this form you must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.
- Yes

Returning a product purchased from The Pole Room?
Personal Details
To complete your return, we require proof of purchase in the form of an order number. This order can be found on your confirmation of purchase email. We will also need the buyers details.
First name*
Last name*
Your email address*
The email you used for your order or on file.
Phone*
Purchase Location*
Product Type*
Returns Reason*
Return reason? (please help us understand)

Return Options...
Credit Note
- Receive a credit note that is valid for 2 years. Your credit note can be used on all products and services offered at The Pole Room.
Exchange
- Exchange your item for any product on the store that is the same or similar value.
Product Name
- Item doesn't fit? Swap your item for the same brand and style but in a different size.

Upload Defective Image (if relevant)
Must be a jpg, gif, png, pdf file less than 20MB and a maximum of 6 images.
Drop files here or

Max. file size: 20 MB, Max. files: 6.
Any Comments?
By signing this form I agree that the information on this form is true and correct

It is my responsibility to ensure that I can be contacted to finalise any matters relating to this returns request.
Signature
This is the end of the form. Please click Submit.

Returns & Exchanges Request